First: Terms of Use
Terms and Conditions – GroomMe
Welcome to GroomMe!
By using our platform or booking any of our services, you agree to the following terms:
1.Services:
* We provide mobile pet grooming and care services (such as bathing, hair trimming, nail clipping, etc.).
* All services are carried out in accordance with the highest standards of safety and hygiene.
2.Booking and Payment:
* Services must be booked in advance through the website or WhatsApp.
* Payment is made electronically upon confirmation of the booking.
3.Cancellation:
* Appointments can be cancelled free of charge before the team is dispatched to the customer.
* If the customer is not present or is late, the full service fee will be charged.
4.Golden Guarantee:
* If the customer is not satisfied with the service, they are entitled to a full refund within 24 hours.
5.Responsible Conduct:
* We reserve the right to stop the service or reject a booking in the case of abuse or an unsuitable environment for our team.
Second: Privacy Policy
Privacy Policy – GroomMe
We respect your privacy and are committed to protecting your personal information.
1.Information We Collect:
* Name, mobile number, service location, pet type, and booking details.
2.Use of Information:
* We use your data solely to provide our services and improve your experience.
* We do not sell or share your information with any third parties.
3.Data Protection:
* We use secure protocols to protect your data from unauthorized access.
4.Cookies:
* We may use cookies to enhance your browsing experience on the website.
5.User Rights:
* You may request to modify or delete your data at any time by contacting us.